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Troubleshooting

Translation is not working

Check access, connection, language selection, and retry safely.

Work through these checks in order before starting a new request.

  • Confirm your internet connection.
  • Confirm your trial, subscription, or complimentary access is active.
  • Choose a supported target language.
  • For Live Translator, confirm the TikTok LIVE connection is active.
  • Retry once after a brief wait.
  • If the issue continues, contact support with the page, time, and visible error.