Refund Policy

1. Subscriptions

Live Intelligence Pro is offered as a recurring subscription. The selected billing period, price, currency, taxes, and renewal terms are shown in Stripe Checkout before purchase.

By completing Checkout, you authorize Stripe to collect the displayed recurring charges until cancellation takes effect.

2. Free trial

Eligible new accounts receive a 7-day free trial from the date of registration. Live Intelligence does not create a separate Stripe trial during Checkout.

You are charged only when you actively choose a paid subscription through Stripe Checkout. The internal trial does not automatically create a charge by itself.

3. Cancellation

You can schedule cancellation through My Subscription and the Stripe Customer Portal. Unless applicable law or the Checkout terms require otherwise, cancellation takes effect at the end of the current paid billing period.

You retain access until the displayed active-until date. Cancellation prevents a future renewal but does not automatically refund the current billing period.

4. Billing issues

If a payment fails, My Subscription may display a payment issue and provide access to the Customer Portal to update the payment method. Stripe may retry payment in accordance with the subscription settings.

If you believe you were charged incorrectly, contact us promptly with the account email, charge date, amount, and a description of the issue. Do not send full card details.

5. Refund requests

Payments are generally non-refundable once a paid billing period has begun, except where required by applicable law or where we determine that a refund is appropriate because of a verified billing error or exceptional circumstance.

Refunds are not automatic. Each request is reviewed individually, taking into account service access, timing, payment history, technical evidence, and mandatory consumer rights. Submitting a request does not guarantee approval.

6. How to request a refund

Email info@beautyprincess.gr using the subject “[Live Intelligence] Refund Request.” Include the email linked to your account, the Stripe invoice or receipt reference if available, the charge date, and the reason for the request.

Approved refunds are returned through Stripe to the original payment method where possible. Processing times depend on Stripe, the payment method, and the financial institution.

7. Consumer rights

Nothing in this policy limits any refund, withdrawal, cancellation, or other consumer right that applies mandatorily under applicable law.

8. Contact

Billing questions may be sent to info@beautyprincess.gr or by post to Beauty Princess and Co., Thrasymachou 7, Athens 10442, Greece.