Live IntelligenceReal-Time Live Streaming Intelligence

Live Intelligence Help Center

How can we help?

Find quick answers and learn how to use Live Intelligence.

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Getting Started

Create your account and become familiar with the main workspace.

What is Live Intelligence?Learn how Live Intelligence supports international livestream communities.Create an accountRegister, sign in, and begin your 7-day free trial.First steps after loginFind the main tools and prepare your workspace.

TikTok LIVE Connection

Connect to an active public LIVE and resolve connection issues.

Connect a TikTok LIVE accountConnect Live Translator to a currently active public TikTok LIVE.Troubleshoot a TikTok LIVE connectionCheck the username, LIVE availability, and connection state.

Live Translator

Follow incoming comments in the language you prefer.

How Live Translator worksUnderstand incoming comments, language detection, and translation.Change the translation languageUse Auto, Favorites, and Recent languages in the shared selector.Save a LIVE sessionCreate a LIVE record for information you want to keep.

AI Translator

Translate text and reuse useful translations.

Translate text with AI TranslatorTranslate a block of text into a selected language.Copy, save, clear, and swapUse the actions available after translating text.

Comments and Saved Content

Save, organize, and find reusable comments.

Save commentsStore a reusable comment in your private workspace.Use Comment LibraryView and organize comments saved for later use.Search saved commentsFind saved content using search and the available filters.

Supporters

Keep supporter information organized in your private workspace.

Add and manage supportersStore core supporter information and optional additional details.Filter supportersUse quick filters and Advanced Filters to narrow the list.

Subscription and Billing

Understand trials, subscriptions, payments, and access.

How the 7-day trial worksUnderstand trial access and what happens when it ends.Manage your subscriptionOpen Stripe Customer Portal from My Subscription.Cancel your subscriptionSchedule cancellation while keeping access through the paid period.Payment issue and recoveryUpdate a payment method and allow Stripe to recover the subscription.Complimentary accessUnderstand access that does not require Stripe management.

Settings and Account

Manage your profile, timezone, security, and sessions.

Update your profileReview and save the editable account fields.Change timezoneUse automatic or selected timezone behavior for displayed dates.Security and active sessionsReview account security and the session controls currently available.

Supported Languages

See the interface and translation languages currently available.

Supported translation languagesSee all 30 translation languages and the three interface languages.

Troubleshooting

Resolve common login, translation, and LIVE connection problems.

I cannot log inUse safe checks when sign-in does not complete.Translation is not workingCheck access, connection, language selection, and retry safely.Live comments are not appearingCheck the active LIVE, connection status, and feed state.I see “tiktok_connection_not_found”Understand this connection message and what to do next.I reached a usage limitUnderstand temporary limits and when to retry.

Privacy and Security

Learn how accounts and payments are protected.

How Live Intelligence protects accountsLearn about sessions, restricted access, and payment protection.How payments are handledUnderstand Stripe-hosted Checkout and Customer Portal.

Contact Support

Contact the Live Intelligence support team when you need help.

Contact SupportSend a support request with the details needed to investigate.